Product UX · Design Systems · Research & Validation
MOX was a cloud-based platform for packaging teams to organize assets, coordinate projects, and manage cross-functional approvals. I designed product experiences and reusable interaction patterns, and used research, validation, and stakeholder alignment to make complex packaging work more visible and manageable.
Packaging work moves through many people, disciplines, and dependencies. Marketing, legal, regulatory, R&D, agencies, project managers, and production teams each need different information at different moments. The challenge was to make project status, ownership, assets, approvals, and blockers understandable in one connected experience without oversimplifying the work itself.
I designed workflow patterns that made parallel approvals and dependencies easier to understand. Rather than forcing every team through a linear process, MOX could represent the real work: reviews occurring across legal, regulatory, marketing, design, and R&D before the project could move forward.
I designed and evolved project-management experiences that surfaced the work needing attention: open tasks, project health, due dates, progress, and connected assets. The goal was to help teams move from fragmented status checking to a more usable operational view.
Packaging teams need more than a file repository. I designed experiences that made assets easier to find, filter, preview, and understand in context using metadata, collections, and project relationships to support real packaging work.
My work combined product design with continuous learning from users, customers, and internal partners. I used a mix of usability studies, exploratory testing, card sorting, tree testing, first-click and five-second tests, interviews, competitive benchmarking, analytics, and voice-of-customer feedback to identify friction and guide design decisions.
I also facilitated design workshops with cross-functional stakeholders and worked closely with R&D to turn concepts into clear, build-ready UX. Alongside feature work, I established and applied a lightweight component library and design-system patterns to improve consistency across the product.
For packaging teams, review is not a generic approval step. It requires close inspection of artwork, production details, color information, and version context. MOX connected that specialized review work to the broader project workflow so approvals could be more informed and traceable.
